After participating in a booked event, a guest can write about the experience or about the host as an Experience Review. The "Experience Review" will be published on the experience's listing page.
Reviews by Guests
An Experience Review is a comment or feedback from a guest who has participated in an experience. Once the Experience Review is posted, the host can write a reply.
Reviews by Hosts
A host can write a Guest Review, which is a review about the guest who participated in an experience. The Guest Review could be about the guest's interests, personality, or any positive and friendly comments about that person.
A host can also write comments or feedback in a reply to the experience review posted by the guest.
In reply, you can thank or follow up on your guests. Responding to guests' experience reviews is a great tool to improve guests' satisfaction.
Replying to an Experience Review is just a way to respond to the review posted by a guest. For example, if you want to correct or follow up on something a guest has commented on in an Experience Review, you can do so by replying.
Responding to guests' comments is a great way to reflect on the past experience from the guests' perspective and improve guests' satisfaction.
If a review contains a comment that maliciously criticizes or slanders the other person, it may be hidden by us without prior notice for such content may cause further trouble.
The Timing When Reviews Will Be Displayed
After submission, an Experience Review will appear on your Manage Reviews page and on the experience's listing after a waiting period of 5 days.
However, If a host submits a Guest Review about the guest, the usual "5 days after submission" waiting period will be waived, and both the guest's and host's reviews will be displayed immediately after they are submitted.
After an Experience Review appears on your Manage Reviews page, take the opportunity to reply to it and send a comment back to the guest.
Tip: Writing Guest Reviews Promotes Good Experience Reviews
Again, if you do not submit a Guest Review, you will not be able to access any Experience Reviews received from guests for 5 days.
When a host submits Guest Review, the guests will receive a notification. This notification motivates the guests to submit an experience review so that they can unlock access to read the review about themself.
To attract more reviews from guests and get the reviews posted sooner, we highly recommend hosts write guest reviews immediately after an event is over.