For Hosts: What Is a Booking Request? – aini｜Help Center

A guest can request a new date/time for an experience by sending a booking request to the host.

Rules on a Booking Request

The new date/time a guest can request has to be 24 hours before the payment deadline. The payment deadline is the same as the experience's cancellation deadline, which is set by a host for each experience, and this information is included in the listing. Please see the example below on how to figure out the deadline.
If the guest does not receive a response from the host within 72 hours after the request submission or if the payment deadline passes before the host replies, the request automatically becomes void.
The guest can cancel the booking request anytime as long as the request has not been approved or rejected by the host yet. Please see the section "Canceling the Request" in this article for more details.

Example of Determining the Booking Deadline:

If 1)a guest wants to request Tuesday, January 25th and; 2) The cancellation deadline for the experience is "5:00 pm, 2 days prior to the event", the cancellation deadline (= payment deadline) will be 5:00 pm on Sunday January 23rd. Therefore, the guest has to send the request by 4:59 pm on Saturday, January 22nd, which is 24 hours prior to the cancellation deadline.

Settings for Accepting Booking Requests

The listing's default setting is to accept booking requests. You can modify the settings by following these steps:

Open your browser and log in to helloaini.com
Click on the icon for your account information (located in the upper right corner)
If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
Select "Manage Experiences" > Click the Experience to modify > "Edt"
Click the "Advanced Settings" tab > "Accept Booking Requests"

Sharing Your Availability and Scheduling Limits with Guests

If you want to provide guests more about your availability and scheduling limitations (e.g., the experience can be held only on certain days of a week; event time is limited during certain times of the day, etc.), you can write such details in the "Additional Information" section in the Advanced Settings tab. The information you write in this section will appear when guests make booking requests, under "Please Note" below "Select a Date/Time".

The Steps:

Open your browser and log in to helloaini.com
Click on the icon for your account information (located in the upper right corner)
If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
Select "Manage Experiences" > Click the Experience to modify > "Edt"
Click the "Advanced Settings" tab > "Additional Information"

Message Example:

"The experience cannot be held on Wednesdays and Thursdays. Please choose other days of the week."

Tips on Accepting Booking Requests:

Registering even one event date will increase the likelihood of getting booking requests.
If you wish not to accept any booking requests, please see here.

A Message to Booking Guests

If you have questions you want to ask guests upon making booking requests, you can use the "A Message to Guests" section.

The message you write in this section will appear when guests make booking requests, under the section "A Message to the Host".

Please see this article for more information: "For Hosts: I Want to Collect Information from Guests Before the Event"

If You Want More Booking Requests

If you want increase booking requests, please read this article for tips: "For Hosts: I Want More Booking Requests"

"For Host: How to Accept/Reject Booking Requests"
"For Host: How to Stop Accepting Booking Requests"
"For Host: How Does Booking Work?"