When you need to know details of a guest who booked an experience, there are three ways to check it. You can view the information from:
- Booking Information
- Guest Information
- The Guest List
1. Checking Info from "Booking Information"
From "Booking Information", you can check the details about the guest related to the specific booking.
Under "Booking Information":
- Guest's nickname
- Guest name
- Booking status
- Booking type
- Number of participants per booking
- Sales amount
- Phone number* (Can be linked between mobile phones. A call can be made by clicking the number)
- Booking ID
- Event Date
- Payment deadline
*Phone number is displayed only between the cancel deadline and the day after the event date. The host's phone number is also displayed only during this period.
How to View the Info:
- Open your browser and log in to helloaini.com
- Click on the icon for your account information (located in the upper right corner)
- If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
- Select "Host Menu"
- Go to the "Event Calendar" and select the date
- Click on "Booking Information" and click on the nickname of the guest to look up
2. Checking Info from "Guest Information"
From "Guest Information", you can check the details about a specific guest who booked an experience.
Under "Guest Information":
- Guest's nickname
- "Message" button/"Unfollow" button*
- Guest Name
- Booked events - future
- Booked events - past
- Number of events in the past
- Geographic area (optional)
- Follow
- Memo (invisible to the public) / Edit
*You can send a message to the guest by clicking the "Message" button and stop following the guest by clicking the "Unfollow" button.
How to View the Info:
- Open your browser and log in to helloaini.com
- Click on the icon for your account information (located in the upper right corner)
- If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
- Select "Host Menu"
- Go to the "Event Calendar" and select the date
- Click on "Booking Information"
- Click the "▼" mark, which is on the right side of the guest's nickname
- Select "Guest Information" from the pull-down menu
Checking Guests' Payment Status
In "Booking Information", a guest who has not paid will be marked with the "Unpaid" mark, which is located below the guest's nickname.
How to View the Info:
- Open your browser and log in to helloaini.com
- Click on the icon for your account information (located in the upper right corner)
- If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
- Select "Host Menu"
- Go to the "Event Calendar" and select the date
- Click on "Booking Information"
- See if the "Unpaid" mark is displayed below the guest's nickname
Under a guest's nickname, four types of marks may be displayed:
- Canceled bookings*
- Unpaid payment*
- Purchase for an optional product
- Booking Type (a regular booking, a booking by a returning guest, or a booking via a Promotional URL)
*If the guest has not made any cancellations, the "Cancellation" mark will not be displayed. If the guest has already completed the payment, the "Unpaid" mark will not be displayed.
Checking If a Guest Purchased an Optional Product
When a guest purchased an optional product upon booking, the "Optional Product" mark will show up underneath the guest's nickname in the Booking Information section.
If you don't see the "Optional Product" mark, that means the guest did not purchase any optional products.
If you see the "Optional Product" mark, you can check how many optional products the guest purchased by clicking the guest's nickname.
Massaging Guests and Downloading the Guest List
予約情報の右下に下記ボタンがあります。There are two buttons under the Booking Information:
- Download the Guest List (PDF)
- Event Group
By clicking the Event Group button, it will take you to the group messaging page, where you can send a message to all participants at once.
3. Checking Info from the "Guest List"
From the Guest List, you can view all guests who participated in each experience.
How to View the Info:
- Open your browser and log in to helloaini.com
- Click on the icon for your account information (located in the upper right corner)
- If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
- Select "Host Menu"
- Select the "Guest List"
- Select an experience from the pull-down menu labeled "Experience Title"
- Select "Select a Participant" from the pull-down menu labeled "Guest Type"
By clicking the guest's nickname, the guest's information will be displayed. You can also send a message by clicking the "Message" button.