Sometimes you may need to change the price of an experience in case of rising costs of certain items or inflation, etc. The prices of an experience can be changed anytime, even after the listing is already published.
When you want to change the price of an experience that has registered event dates, you have to cancel the event dates first, change the price, and then re-register the event dates again or change the price for each event date individually. The steps to change the price are explained below:
1. Changing the Price of an Experience with No Registered Event Dates
The steps to change the price for an experience with no registered event dates are the same as setting a price for a new experience listing, which is done by editing the Basic/Advanced Settings. The newly set price will be applied to all future bookings.
Just like when creating a new listing, you can edit the "Basic Settings / Advanced Settings", where you can apply the revised experience price to all future event dates that you register. To do so, please follow the steps below:
- Open your browser and log in to helloaini.com.
- Click on the account icon in the upper-right corner.
- If you're using a PC, select "Dashboard". Skip this step if you're using the app.
- Choose "Host Menu" then select "Manage Experiences"
- Click "Edit" and then click "Price Setting"
Once you begin editing the settings, the page status will change to "Editing." To ensure that your changes are reflected in the listing, you need to click the Publish button and change the status to "Published" when you have finished editing. Failure to do so will result in the changes not being applied to the listing.
Related Article: "For Host: Editing the Published Listings"
2. Changing the Price of an Experience with Registered Event Dates
When you want to change the price of an experience that has event dates already registered, the first thing you need to do is to check if there are any bookings already made or not.
The steps to change the price vary depending on whether there are existing bookings or not. Please refer to the relevant steps below based on your specific situation:
If There Are No Bookings
There are two ways to change the price when the experience has no bookings:
- Cancel the event dates, change the price from "Manage Experiences", then re-register the event dates again.
- You can re-register multiple event dates at once only when the dates have no bookings (Please see here for more details).
- You can re-register multiple event dates at once only when the dates have no bookings (Please see here for more details).
- Change the price by each event date individually from the event calendar, rather than changing it all at once for multiple dates:
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- Open your browser and log in to helloaini.com
- Click on the icon for your account information (located in the upper right corner)
- If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
- Select "Host Menu"
- Select "Event Calendar" then click on the date/time of the event you want to modify
- Click the "Edit" button and enter the new price
- Click the "Change" button to complete
This method, changing the price by each date/time, is a good choice when you specifically want to modify the price for certain dates.
If There Are Bookings
If there are existing bookings for the specific event dates, you cannot change the price. When you need to modify the price, please notify the booked guests about the situation through messaging. First, cancel the relevant event date, then make the price change from Manage Experience. Once done, proceed to register the event date again.
Before canceling the event dates, contact the guests who made bookings and notify them about the price change and the temporal cancellation of the event dates. After changing the price and re-registering the event dates, contact the guests again and prompt them to make bookings again.
How the Price Will Be Displayed on the Listing Page
If the price* set in the basic settings differs from the price set for the registered event dates, the "lowest price" and "highest price" among the multiple price settings will be displayed as the "Price" on the experience introduction page.
*The price range for an adult guest is from 50 yen (minimum) to 100,000 yen (maximum).
Example:
If the price per adult for an experience is set as 2,000 yen in the Basic Settings but set as 1,000 yen for one particular event date, the price displayed on the listing page will be "1,000~2,000 yen per adult".
Related Articles:
- "For Hosts: Setting Optional Pricing"
- "For Hosts: Editing Details of Multiple Event Dates at Once"