Sometimes you may want to change the date for an event with bookings due to inclement weather, etc. Also, you may receive a request from guests to move them to new event dates. Our platform allows you to move a certain guest to a new date as long as some conditions are met.
Conditions
- The date the guest originally signed up for is before the booking deadline.
- The price for the original date and the price for the new date are matching
- If the guest has signed up for an optional service/product add-on, the new date has to offer the same add-on.*
*If the guest has ordered any optional add-ons, the guest can't be moved to a date that does not offer the same add-on options. In order to move a guest from one date to another, the optional add-on has to be identical in amounts, prices, and Descriptions/Titles for both dates. A guest can't be moved from a date with an optional add-on to a date without an optional add-on unless the guest has not signed up for any add-ons.
Steps to Change the Dates
- Register the new date that you want to move the guest to
- Open your browser and log in to helloaini.com
- Click on the icon for your account information (located in the upper right corner)
- If you are accessing from your PC, select "Dashboard". If you are accessing from an app, you can skip this step.
- "Host Menu"
- "Event Calendar"
- Click "Add a New Date" or click on the date of your choice
- Select the title of an experience you want to modify and enter the necessary information
- Click "Register"
- Assign a new event date for the guest
- "Host Menu"
- "Event Calendar"
- Click on the date the guest originally booked
- Click on "Booking Info"
- Click on the "▼"symbol next to the nickname of the guest
- Select "Change the Event Date"
3．Select the new date and click "Change the Event Date" button to complete.
Important Follow up
- Make sure that the guest is moved to the right date
- Contact the guest and let him/her know that the moving to the new event date is complete
Related Articles:
- "For Hosts: Canceling Bookings from Certain Guests"
- "For Hosts: Things You Can Do with the Event Calendar"